Information for University of Surrey staff

This method is suitable for the majority of staff at the University and is ideal if you do not need continuous access to corporate applications.

Services that just need the internet

• Email using Outlook on your desktop or Surrey365 web application
• HEAT
• Microsoft Teams (instant messaging, voice and video calling, online meetings, screen sharing)
• OneDrive
• Panopto
• Printing
• SharePoint Online
• SurreyLearn
• SurreyRecruit
• SurreySoftware.

How to use Microsoft Teams

If you are not yet using Microsoft Teams please use the following links to get started:

• What is Microsoft Teams?
• Introducing Microsoft Teams  
• Microsoft Teams quick start guide 
• FAQs on SurreyNet
• Microsoft training videos.

There are some university services that will require more than just an internet connection for you to access them.

Note - the Global Protect service is limited to being available in the UK plus some additional countries for time-limited periods depending on requirement. This is for enhanced protection of our services. If you are abroad then we recommend using the Virtual Desktop service.

Services that require GlobalProtect

• Shared drives
• SurreyNet

Setting up GlobalProtect

We need to ensure that you have Microsoft Multi-Factor Authentication (MFA) set up (this is different to the Google Authenticator). To do this:

• Set up your account to receive Microsoft MFA requests to your phone. You can use this quick start guide (PDF) to help you or watch the video
• Install GlobalProtect Virtual Private Network (VPN):
  • Using a University provided laptop, please follow these instructions (PDF) 
  • Using your own device, please follow these instructions (PDF)
  • The GlobalProtect VPN service is geo-fenced (limited to being available in certain geographic locations) to the UK plus limited additional locations, based on risk assessment.

If you are academic staff you will also need to ensure that your devices are setup for remote teaching – information can be found on SurreyLearn.

The University’s Virtual Desktop service is available globally and gives access to a university desktop, its software and files all from your device whether on or off campus.

It’s also a great option for those wishing to use their own devices and presents many of the same features you’d expect when using a university device. Some functions may not be available, so you should make sure that this works for how you would normally work before deciding to rely on it.

A sample list of services accessible using the Virtual Desktop:

• Access to a generic University desktop 
• All files including OneDrive and Shared (S:) Drives 
• Commonly used software, and applications and websites

To get set up, please follow the instructions (PDF).