Team Evaluation and Assessment Measure - quality improvement (TEAM-QI)

Biography

I am Professor of Healthcare Workforce Organisation and Wellbeing in the School of Health Sciences at the University of Surrey.  I have worked in Health Services Research since 1997, following completion of a Psychology degree at Swansea University.  My academic career began at Imperial College London (1997-2002) followed by Kings College London (2002-2017).

My main research interests are improving the wellbeing of the NHS workforce and assessing and improving multidisciplinary team working in healthcare teams.  In relation to the wellbeing of NHS staff, I have conducted national cohort studies of mental health in hospital consultants, and worked alongside Professor Jill Maben (also at University of Surrey) to complete a national evaluation of Schwartz Center Rounds in the UK, funded by the NIHR.  I am currently funded by NIHR to complete a realist synthesis aimed at understanding how to improve mental wellbeing in nurses, midwives and paramedics.  My work in relation to multidisciplinary teams led to the development of a cancer multidisciplinary team assessment and feedback tool (named MDT-FIT) that won QiC Oncology Digital Innovation of the Year in 2016.  I am currently working with Surrey and Sussex Cancer Alliance to support and evaluate improvements to multidisciplinary team meetings across three tumour pathways.

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Biography

Jenny is a Senior Lecturer in Cancer Care and Health Statistics the School of Health Sciences at the University of Surrey.  Her on-going programme of work focuses on optimising health care delivery and outcomes based on data-driven approaches often informed by psychological and behavioural insights. 

Jenny has a particular interest in psychosocial care for people living with cancer and using data driven insights to improve multidisciplinary teamworking and quality of care, patient experience and clinical outcomes. 

Her recent work has been focused on the intersection of cancer and maternity care, and exploring how insights from cancer health services research might be adapted and implemented for other conditions or areas of care, notably maternity and obstetric care (TEAM-QI), peripheral artery disease and veterinary medicine. 

Methodological interests include predictive risk modelling incorporating questionnaires, surveys and questionnaire design and validation, mixed-methods evaluations of complex interventions (quasi-experimental designs, feasibility studies, RCTs) and real-world implementation of electronic Patient Reported Outcome and Experience Measures. Jenny is passionate about involving patients and the public in research including studies using advanced statistical methods. 

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