Islamophobia Response Unit (IRU) is a charity dedicated to supporting victims of Islamophobic hate crimes, hate incidents, and discrimination. Since opening in 2017, we have received over 1,000 cases.
The IRU serves four main functions:
- Data collection and monitoring
- Provision of free legal guidance
- Provision of basic emotional support, and
- Referrals to partner agencies and signposting to other services.
Types of IRU cases
Discrimination
- Discrimination and victimisation in the workplace
- Lack of prayer room facilities
- Restrictions on Islamic clothing at work and in schools
Hate crime
- Physical assault
- Verbal abuse
- Harassment
- Criminal damage
The above is a non-exhaustive list.
How do victims report to the IRU
- Online reporting page
- Helpline: 020 3904 6555
- Email: info@theiru.org.uk
Our admin support staff will make first contact with the victim and will usually complete a ‘Case File’ document, summarising the facts of the case. Once we establish what type of case it is and have determined our remit – we allocate the case to a caseworker who will be paired with a legal supervisor. Caseworkers are the victim’s main point of contact and complete initial research with the support of their legal supervisors who oversee any correspondence and advice that is sent out.
Note: the IRU only engages in unreserved legal activity. We cannot provide formal legal representation but can help determine any legal recourse each client may have. Sometimes we receive reports from clients who have already entered litigation proceedings which unfortunately, we do not have the remit to assist with.
We do however, try our best to provide guidance to our clients where possible. This can sometimes take the form of reviewing court applications, attending hearings for emotional support, explaining legal processes where possible or signposting to partner organisations such as Citizen Advice Bureau’s Witness Service, HackedOff (for media related issues), Muslim Youth Helpline (for counselling support) or our partner law firms for pro bono advice.
How is the IRU structured?
We have four full-time IRU staff, 23 volunteer legal supervisors (qualified lawyers from various practice areas across the UK), and 34 volunteer caseworkers (usually law or criminology students). For anyone interested in volunteering as a caseworker, we complete full background and DBS checks. Caseworkers must complete our online training programme and assessment before working on cases (see below).
We often receive victim reports on our online reporting page, via email or our helpline. Our admin support staff will make first contact with the victim and will usually complete a ‘Case File’ document, summarising the facts of the case. Once we establish what type of case it is and have determined our remit – we allocate the case to a caseworker who will be paired with a legal supervisor. Caseworkers are the victim’s main point of contact and complete initial research with the support of their legal supervisors who oversee any correspondence and advice that is sent out.
Note: IRU only engages in unreserved legal activity. We cannot provide formal legal representation but can help determine any legal recourse each client may have. Sometimes we receive reports from clients who have already entered litigation proceedings which, unfortunately, we do not have the remit to assist with. We do, however, try our best to provide guidance to our clients through these proceedings where possible. This can sometimes take the form of reviewing court applications, attending hearings for emotional support, explaining legal processes where possible or signposting to partner organisations such as Citizen Advice Bureau’s Witness Service, HackedOff (for media related issues), Muslim Youth Helpline (for counselling support) or our partner law firms for pro bono advice.
Role of an IRU caseworker
Our volunteer caseworkers are usually required to assist with the following (subject to the instructions of their legal supervisor or IRU staff):
- Discuss strategy with the client.
- Create a case file relating to the client’s issues, detailing a chronology of events and status of the case.
- Draft a letter of grievance or a letter of complaint on behalf of the client.
- Conduct telephone calls on the client’s behalf to an organisation, institution or individual.
- Complete police crime report if allocated a hate crime/incident matter.
- Write a letter for the client from the IRU.
- Attend meetings with the client at their request.
- Review policies (eg HR policy in an employment matter) and make recommendations on compliance with such policies, and determine any breaches (with the guidance of legal supervisor).
Process of onboarding an IRU caseworker
Anyone above the age of 21 can apply to become a volunteer caseworker by emailing us at info@theiru.org.uk with a curriculum vitae and a personal statement of why they wish to join the IRU. We usually receive interest from law and criminology undergraduate students.
We will arrange telephone interviews with each applicant. If successful, applicants will be required to provide a DBS certificate and two references. Once obtained, applicants will be invited to complete the compulsory IRU caseworker training programme which comprises a series of lectures and a case study assessment. Upon successful completion, each caseworker will be paired with a legal supervisor and allocated their first IRU case.
IRU caseworker training
It is a compulsory requirement for all caseworkers to complete the IRU training programme. This is a comprehensive online course that equips all attendees with the requisite knowledge and practices to become successful caseworkers. Attendees are required to take part in a series of lectures, conducted by IRU staff and legal supervisors on different areas of work. Attendees will be expected to complete an internal case study assessment at the end of the programme.
The lecture topics include:
Course 1: Hate crime training:
- Overview of the definition of hate crime/legislation
- Overview of the police investigation process
- Understanding when and how to make a complaint about a police officer and challenging closed cases
- Overview of the court process and sentencing guidelines.
- Remit of a caseworker
Course 2: Discrimination and core skills training:
- Equality Act 2010
- Employment
- Education
- Housing
- Core legal skills and soft skills
- House Style
- Case study assessment
Once a candidate has completed the training programme, caseworkers are required to create a designated IRU email address. IRU staff will provide the newly onboarded caseworkers with the IRU Caseworker Handbook and Legislation Manual, which must be read and understood before case allocation.
How to apply
If you would like to apply to become an IRU volunteer or have any questions, please contact us at info@theiru.org.uk.