Integrating data sources to enhance the experience for rail passengers with special needs and/or disabilities

This project investigates how existing and new rail data sources can be used to enhance the passenger experience and to provide assistance to passengers with special needs and/or disabilities, for example those with limited mobility or vision impairment, particularly when unplanned disruption occurs.

Technical prototypes will be created that demonstrate how relevant transport data can be integrated to meet the needs of customers, how the location of passengers can be determined and used to provide benefit to them, and how security and privacy of personal data can be maintained.

The technical capabilities demonstrated will be used to create a customer walkthrough that shows how existing data can provide benefit, how other data sources can be integrated to further improve the customer experience, and also how future services might develop.