Dr Emma Delaney

This investigation reviews the University of Surrey’s School of Hospitality and Tourism Management (SHTM) attendance policy, requiring students to meet the Senior Personal Tutor (SPT) to determine reasons for absences and to provide support for the student. Research was conducted to achieve four objectives; to understand student and staff attitudes toward the attendance policy, to identify reasons for student absence, to evaluate the effectiveness of registers as a tool for wellbeing intervention and to evaluate the impact of the policy on staff wellbeing. A qualitative approach assessed staff and student views of the policy and findings connect student absences with staff and student wellbeing, indicating that attendance monitoring can improve a student’s sense of belonging. The study provides a framework for using learning analytics to support student and staff wellbeing, draws attention to the role of the SPT and contributes to literature connecting student attendance with staff and student wellbeing.