Christiane Hensel-Gatos
PhD Researcher
MBA
Academic and research departments
Surrey Hospitality and Tourism Management, Centre for Digital Transformation in the Visitor Economy.About
My research project
Transforming the perception of the hospitality and tourism industry as a workplace: teaching transferable skills in an AI environmentSocio-emotional skills are the basic requirements for working in the hospitality and tourism industry. These skills are transferable skills and also highly desired in other industries. But how can these skills be taught at an early learning stage, within an AI-dominated learning environment? Which psychological effects apply, and how can the development of transferable skills contribute to an intercultural society? An interdisciplinary approach combining Tourism Management, Psychology, Sociology and ICT.
Supervisors
Socio-emotional skills are the basic requirements for working in the hospitality and tourism industry. These skills are transferable skills and also highly desired in other industries. But how can these skills be taught at an early learning stage, within an AI-dominated learning environment? Which psychological effects apply, and how can the development of transferable skills contribute to an intercultural society? An interdisciplinary approach combining Tourism Management, Psychology, Sociology and ICT.
My qualifications
1987
Dipl. Betriebswirtin (Economics and Business Administration with Specialization in Tourism Marketing)
1996
MBA
University of Surrey
Affiliations and memberships
Travel Industry Club Germany
Germanys Leading Industry Club for Practitioners in the Hospitality, Airline, Travel & Tourism Industry
Marketing Club Germany
Official Creative and Marketing Society of Germany